ChullChat

Privacy Policy

This policy explains how VALORA GLOBAL LLC handles personal information when you use ChullChat's social discovery, messaging, live audio and video, virtual-item, and support features.

Effective: August 4, 2026 Last updated: August 4, 2026 Adults 18+ only

1. Who We Are and Scope

VALORA GLOBAL LLC ("VALORA GLOBAL LLC," "we," "us," or "our") is the developer of ChullChat. This Privacy Policy applies to the ChullChat mobile application, related web pages, customer support, and services that link to this policy (collectively, the "Service").

For privacy questions or requests, contact us at support@valorainc.com. Depending on where you live, VALORA GLOBAL LLC may be the controller or business responsible for your personal information.

2. Information We Access, Collect, or Receive

Account and authentication
Account ID, login tokens, sign-in method, and information returned by a sign-in provider when you choose that method, such as Google account identifier, display name, email address, or profile image.
Profile information
Nickname, avatar, age or date of birth, gender, country or region, language, biography, interests, tags, profile photos and videos, and other details you add to your profile.
Content and communications
Direct messages, voice messages, images, videos, call-related signals, comments, reactions, gifts, and other content you create, upload, transmit, or receive. Live camera and microphone data is processed to provide real-time calls. We do not claim ownership of your content.
Safety and support
Reports, blocks, moderation records, support messages, screenshots you provide, complaint details, appeal information, and signals used to identify spam, fraud, abuse, underage use, or policy violations.
Purchases and virtual items
Product and order identifiers, purchase tokens or receipts, subscription status, transaction time, price and currency, coin or credit balance, gifts, rewards, and refund or verification status. Google Play processes your payment method; we do not receive your full card number.
Device and network
IP address, device model, operating system, app version, device and app identifiers, advertising identifier where permitted, language, time zone, network state, carrier or country code, and security-related identifiers.
Usage, diagnostics, and analytics
Feature interactions, screens viewed, clicks, session times, matching and call events, message delivery events, crash data, performance data, attribution data, and diagnostic logs, including limited real-time communications logs used to troubleshoot call quality.
Approximate location
General country, region, or city inferred from IP address, device locale, or country code to localize and operate the Service. The current Android app does not request precise GPS location permission. If that changes, we will provide any required notice and choice.

Camera and microphone: ChullChat requests access only when needed for features such as live video, voice calls, recording voice messages, or uploading media. You can change these permissions in Android settings, but related features may stop working.

3. How We Use Information

  • To create and secure your account, authenticate sign-ins, and maintain your profile and preferences.
  • To provide discovery, matching, messaging, live audio or video calls, follows, rankings, gifts, wallet, rewards, subscriptions, and other requested features.
  • To deliver communications and display content to the people or audiences you select.
  • To process, verify, and support purchases, virtual-item balances, subscription status, refunds, and transaction disputes.
  • To personalize recommendations, language, content order, offers, and the overall experience.
  • To measure installs, attribution, usage, and performance; fix errors; and improve the Service.
  • To detect, prevent, investigate, and act on fraud, fake accounts, spam, harassment, illegal conduct, child sexual abuse and exploitation, and other safety or Terms violations.
  • To respond to support, privacy, legal, and account-deletion requests and communicate important Service or policy notices.
  • To comply with law, enforce our agreements, and protect users, VALORA GLOBAL LLC, and the public.

4. Legal Bases for Processing

Where applicable law requires a legal basis, we rely on one or more of the following:

  • Contract: processing needed to provide the Service you request and perform our Terms of Service.
  • Legitimate interests: operating, securing, improving, measuring, and protecting the Service, balanced against your rights.
  • Consent: where you grant device permissions or agree to optional analytics, advertising, or other processing that requires consent. You may withdraw consent prospectively.
  • Legal obligations and vital interests: compliance with law, lawful requests, child-safety reporting duties, and protection against serious harm.

5. How We Disclose Information

We do not sell personal and sensitive user data for money. We may disclose information as follows:

  • Other users: profile and activity information, communications, gifts, rankings, and content as necessary for the social features you use.
  • Infrastructure and storage providers: to host accounts, content, databases, media, and backups and to deliver the Service.
  • Communications providers: including Agora or similar providers, to transmit live audio and video and support call quality.
  • Platform and payment providers: including Google Sign-In and Google Play, to authenticate users, process purchases, manage subscriptions, and prevent fraud.
  • Analytics and attribution providers: including Firebase Analytics, Adjust, and Meta App Events, to measure use, performance, campaigns, and installs, subject to applicable consent and platform settings.
  • Safety, moderation, and support providers: to review reports, prevent abuse, assist users, and enforce our policies.
  • Authorities and safety organizations: when we reasonably believe disclosure is required by law or necessary to address fraud, threats, abuse, child sexual exploitation, illegal content, or danger to a person.
  • Business transactions: in connection with a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate confidentiality and notice required by law.
  • With your direction or consent: when you ask us to share information or connect a third-party service.

Service providers may process information only to perform services for us or as otherwise permitted by their agreements and applicable law. Third-party SDKs may also collect information directly from your device; their practices are governed by their own policies as well as our contractual and platform obligations.

6. Social Visibility and Your Content

ChullChat is a social Service. Your nickname, avatar, age, region, biography, media, interests, online or call status, rankings, followers, gifts, or similar profile activity may be visible to other users, depending on the feature and your settings. Messages and call content are visible to their recipients.

Do not post information you want to keep confidential. Other users may save or re-share content outside our control. You may use in-app tools to block or report users and objectionable content.

7. Retention and Account Deletion

Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy. Account, profile, and user content are generally retained while your account is active. Transaction, fraud-prevention, safety, moderation, and legal records may be kept longer when needed to protect users, resolve disputes, enforce bans, satisfy accounting obligations, or comply with law. Data in protected backups may remain until the backup is overwritten or safely deleted.

Delete your account and associated data

You can request deletion in either of these ways:

  • In the app: open your profile or Me page, go to Settings or Account Settings, choose Delete Account, and confirm.
  • Without the app: email support@valorainc.com with the subject "ChullChat Account Deletion Request" and include your account ID and enough information for us to verify ownership.
Request account deletion

After verification, we will delete or de-identify the account and associated personal data unless retention is required or permitted for security, fraud prevention, dispute resolution, child safety, financial recordkeeping, or legal compliance. Content already delivered to other users may remain in their accounts, subject to applicable law and our moderation rules.

Subscriptions: deleting ChullChat does not automatically cancel a Google Play subscription. Cancel it separately in Google Play before deleting your account. Account deletion may cause you to lose access to unused virtual items, benefits, and purchase history, except where applicable law requires otherwise.

8. Your Rights and Choices

Depending on your location, you may have rights to access, know, correct, delete, or receive a copy of personal information; restrict or object to certain processing; withdraw consent; appeal a decision; or opt out of certain targeted advertising, sale, or sharing as legally defined. You may also have the right not to receive discriminatory treatment for exercising a privacy right.

  • Edit available profile details and preferences in the app.
  • Control camera, microphone, notification, and other permissions in Android settings.
  • Reset or limit your Android advertising identifier and manage Google or Meta privacy settings through those providers.
  • Block or report users and content using in-app controls.
  • Request account deletion as described above.

To make another privacy request, email support@valorainc.com. We may verify your identity before completing a request. You may use an authorized agent where the law permits. If we deny a request, you may reply to appeal.

9. Security

We use reasonable administrative, technical, and organizational measures designed to protect information, including access controls and encrypted transmission where appropriate. No service can guarantee absolute security. Protect your device and credentials, do not share verification codes, and contact us promptly if you suspect unauthorized access.

10. International Data Transfers

ChullChat and its providers may process information in countries other than your own. Where required, we use appropriate safeguards for international transfers, such as contractual protections, adequacy decisions, or another lawful transfer mechanism. Privacy protections and government access rules may differ by country.

11. Children and Age Restriction

ChullChat is only for adults who are at least 18 years old. We do not knowingly allow children to create accounts or use the Service. If we learn that a user is under 18, we may suspend or delete the account and remove associated information, subject to safety and legal retention duties.

If you believe a minor is using ChullChat or encounter possible child sexual abuse or exploitation, use the in-app report tool and contact support@valorainc.com. Do not send or forward suspected child sexual abuse material by email. See our Child Safety Standards.

12. Changes and Contact

We may update this policy as our Service, data practices, or legal obligations change. We will post the revised version with a new "Last updated" date and provide additional notice when required.

Developer: VALORA GLOBAL LLC
App: ChullChat
Privacy contact: support@valorainc.com